Company Name: Wyoming Business Council
Industry: State Agency
Sub-Industry: Business Development Services
Location: WY, USA
Products Purchased: monday.com CRM
The Wyoming Business Council (WBC) is Wyoming’s state economic development agency, dedicated to leading economic growth across the state. WBC administers a portfolio of roughly 10 investment programs — including infrastructure grants, market expansion tools, and business loans — that help communities build the foundations for growth and help Wyoming businesses succeed and scale. Previously, the WBC relied on a fragmented mix of Salesforce, Excel spreadsheets, and paper-based processes to manage these programs across their full lifecycle.
WBC worked with Copperhill to consolidate their tech stack and migrate these complex workflows into a unified, scalable process on monday.com.
Scalable Architecture for Diverse Programs
Copperhill leveraged its Grant Management monday.com solution to lay the foundational build and save time. We then customized the framework to scale alongside the WBC’s diverse and growing portfolio of grants and projects.
- Unified Pipeline: Despite the variety of programs, all applicants enter through a standardized "pre-application" intake monday.com form hosted on the WBC website, which then routes data into the appropriate program-specific workflow.
- Modular Board Structure: Instead of a one-size-fits-all approach, Copperhill utilized program-specific boards to accommodate unique application requirements for different grants, such as the "Kickstart" or "Market Expansion Grant (MEG) " programs.
- Enterprise-Level Expansion: The monday.com architecture and Grant Management solution scales with WBC, allowing the flexibility to support more processes like milestone-based project tracking, inside the same platform.
Eliminating Duplicate Data Entry
A key requirement was ensuring data moved seamlessly across phases without manual re-entry.
- Seamless Transitions: Records move automatically through four critical stages: Pre-application, Application, Contract, and Engagement.
- Integrated Applicant Portal: Wyoming Business Council integrated a third-party Superform tool, allowing applicants to save and return to their detailed applications; their entries update existing records in real-time, preventing the need for manual updates by WBC staff.
- Complex Multi-Stage Approvals: The system handles a rigorous five-stage contract approval process—including review by the state Attorney General—within the same data ecosystem, ensuring consistency from initial lead to executed contract.
Efficiency: Saving Time and Money
Copperhill’s Grant Management solution significantly reduced operational overhead and software spend.
- Reduced Software Costs: By migrating from Salesforce to monday.com, the WBC significantly reduced its licensing spend while maintaining advanced CRM, automation, and project management capabilities to boost overall efficiency.
- AI-Powered Productivity: To eliminate manual tasks, Copperhill implemented AI automations to automatically extract and populate data points when possible.
- Automated Assignment: Intake is expedited by automation rules that instantly assign program owners based on the specific grant type selected by the applicant.
Visibility and Streamlined Reporting
Transitioning to monday.com provided the WBC with a single source of truth, replacing disparate silos with better transparency and visibility.
- Cross-Program Reporting: Centralizing data in one system allows leadership to view a comprehensive pipeline of all applications with detail across various programs for the first time.
- Secure Access Controls: Utilizing board and column permissions, the WBC can ensure staff members only see relevant applicant data, while maintaining complete visibility for leadership and high-level oversight.
- Post-Award Impact Tracking: An Engagement Board tracks the ongoing impact of funded projects, such as job creation every six months, providing clear visibility into the long-term ROI of state funded initiatives.
Through a modular architecture on monday.com, the WBC technology-focused working group has established a foundation for sustainable growth and versatile program support. By unifying disparate workflows and deploying strategic automations, the organization successfully minimized operational overhead, centralizing the management of complex initiatives into one scalable ecosystem.
For more information about our Grant Management solution and our monday.com offering, please contact us.